What is it: A satisfaction questionnaire is a survey tool that helps obtaining valuable information and insights based on the degree of satisfaction of a group activity, from a participant perspective.
When to use it: The design of a group activity should include specific tools aimed at assessing its results. Satisfaction questionnaires are normally used at the end of a group activity.
Flexibility: Satisfaction questionnaires can be designed/adapted according to specific needs and resource availability.

QUANTITATIVE AND QUALITATIVE

Time / Duration: SHORT-MEDIUM: specifically, some sessions aimed at defining/adapting the set of questions to be included, a validation session, the period in which the questionnaire is available to be answered by participants, and data analysis. This, overall, can take a few or several weeks.

Cost: Mainly personnel resources: needed to design, validate the questionnaire and analyse the data collected.
OPTIONAL: professional or free online survey platforms can be used.

Materials: The questionnaire can be either printed or online, depending on the risk of digital exclusion of participants. In case of a possible risk of exclusion, the questionnaire should be conducted in person, and printed material and pens should be provided.

Expertise: LOW-MEDIUM: examples of questionnaires are provided in the supporting files. Basic expertise on data analysis is required.

Stakeholders involved: All participants of a specific activity implemented (they can be end-users, activity organisers, representatives of categories at risk, stakeholders etc.).

Nº of participants: Ideally all people participating in a specific activity implemented. At least, a representative number should be ensured.

• Design/ adaptation of the satisfaction questionnaire, based on a specific group activity.
• Validation of the questionnaire (ensure that it measure what it is intended to measure).
• Conduct the questionnaire (online, in person).
• Data analysis.
• Feedback to participantst.

Main outcomes: Valuable statistical information about participants’ perception on the results of a specific group activity (satisfaction, usefulness, etc.). Information can include qualitative and quantitative data, depending on the questions asked.

Tips / Remarks / Suggestions: The questionnaires should be applied properly on time, just after the activity to avoid interferences in collecting perceptions.

Limitations of the method: If the questionnaire is sent by email, there is the risk of collecting a low number of answers. It is preferable to collect the answers in presence, right after the end of the activity.